Connect Your Data
Import your patient list or connect your clinic software (Healthie, Jane, Practice Better, and more). We identify who's lapsed and most likely to return.
For longevity, HRT, and telehealth clinics
Your lapsed patients are leaving money on the table. We call them back.
Trained human agents call your lapsed patients and get them to rebook. Guaranteed 5x ROI in 30 days, or your money back. $1,000 to start.
Human
Agents, never bots
5x
Guaranteed ROI in 30 Days
7 Days
To First Results
$1,000
Refundable Commitment
How It Works
Three simple steps. No software to learn. No AI. Just results.
We Build Your Campaigns
Lapsed patient callbacks, protocol restart, refer-a-friend. Tailored scripts, smart timing, human review.
Real People Make Real Calls
Trained agents pick up the phone. Every call recorded. Patients rebook, renew, or restart memberships.
Campaigns That Drive Revenue
Dynamic segments, smart timing, and trained agents. Every campaign adapts daily to your clinic.
Lapsed Patient Reactivation
3-week lapse window, daily dynamic lists, agents call with personalized offers to get patients back on the schedule.
Protocol Restart
HRT, peptide, and longevity patients who skipped labs or dropped mid-protocol. Agents reopen the conversation before the clinical window closes.
Membership Win-Back
Re-engage cancelled or expired members with tailored offers designed to bring them back onto a monthly cadence.
Birthday Campaigns
Call patients in their birthday month with special offers that feel personal and drive bookings.
Refer-a-Friend
Call existing patients to engage referral programs with incentives. Turn happy patients into your sales team.
VIP Re-Engagement
Priority outreach to high-lifetime-value patients who've gone quiet. Your best patients deserve a personal touch.
Seasonal Campaigns
New Year health resets, spring labs, mid-year check-ins, timed to when people are most motivated to book.
These are examples. Every campaign is customized to your clinic, your patients, and your goals.
We're a Profit Center, Not a Cost
Guaranteed 5x ROI in your first 30 days. $1,000 commitment to start, refunded in full if we don't hit it. After that, you only pay a percentage of revenue we actually recover.
30-day pilot
The offer
Guaranteed
5x ROI
For every $1 in fees, we recover $5 for you
$1,000 commitment fee · refunded if 5x isn't hit in 30 days
20% of net recovered revenue · weekly billing
- $1,000 to start, refunded if we don't hit 5x
- You keep 80% of every recovered dollar
- Weekly billing on actual recovered revenue
- First reactivated bookings inside 7 days
How the guarantee works: $1,000 commitment fee to start the 30-day pilot. We use our own trained agents and charge 20% of net recovered revenue, billed weekly. If we don't deliver 5x your fees in the first 30 days, you get the $1,000 back. If we recover $0, you pay $0 in performance fees. Every $1 you pay corresponds to $5 we recovered for you, by structure.
What's included
- Trained, dedicated human agents
- Personalized outreach to your lapsed list
- Customer Success Manager
- Weekly performance reporting
- All calls recorded and reviewable
- Campaign playbooks and scripts
What counts as recovered revenue
- Applies only to lapsed patients we contact who book inside the attribution window
- Excludes normal repeat bookings from active patients
- Excludes refunds and no-shows (net recovered revenue only)
- Excludes existing active patients in your database
What Happens After You Sign Up
From sign-up to first results in under a week. Here's the timeline.
DAY 1
CRM Connect & Data Import
We connect to your clinic software (Healthie, Jane, Practice Better, and more) and pull your lapsed patient data. Same day.
DAYS 2–3
Campaign Design & Scripting
We build patient segments, call scripts, objection handling, and offer strategy, all tailored to your clinic and vertical.
DAYS 4–5
Agent Training & Calibration
Your dedicated agent learns your brand, services, and patient profile. Test calls, feedback loops, and refinement before going live.
DAY 6+
Calls Start, Revenue Flows
Your agent starts calling. Patients rebook. You see results in your CRM and our daily reports. Every call recorded and reviewable.
Built for clinics, not a call center pitch
StickRate is a reactivation desk for longevity, hormone therapy, and telehealth practices. Agents learn your brand, stay non-clinical, and book into your existing schedule.
Human agents
Never bots. Never robocalls. Dedicated people on your book.
Clinic-trained scripts
Refill windows, memberships, and follow-ups. No clinical advice.
Recorded and reviewable
Listen to any call. Weekly reporting. Full attribution.
We Integrate With Your Current Platforms
Connect your existing clinic software. We pull lapsed patient data automatically. No migration, no manual exports.
Healthie
Jane App
Practice Better
CharmHealth
Athenahealth
SimplePractice
IntakeQ
DrChrono
Don't see your platform? We integrate with any system that exports patient data: CSV, API, or direct connection.
Real Results. Real Revenue.
Recorded calls, real conversations.
Trained human agents reach your lapsed patients by phone, not another automated email. Every call is recorded and reviewable.
Revenue you can measure in weeks.
Reactivated patients show up in your billing system inside the first month. We bill against recovered revenue, not promises.
Full Transparency
No black boxes. You see everything we do.
Every Call Recorded
Full transparency. Listen to any call, anytime. Quality you can verify.
Always a Real Person
Never bots, never robocalls. Every call is made by a trained human agent.
Human Oversight
Experienced team leads review calls, coach agents, and ensure quality on every campaign.
TCPA & DNC Compliant
We follow all phone outreach regulations. Proper consent, proper timing, proper documentation, and a clean Do-Not-Call posture.
Respectful Opt-Out
Patient says stop? We stop. Immediately. No questions asked.
Built for Clinic Businesses
Longevity, hormone therapy, and telehealth clinics with lapsed patients and revenue to recover.
Clinics we serve
Best fit if you have
- 500+ lapsed patientsEnough volume to justify a dedicated agent
- $150+ average visitEconomics that make outbound calls profitable
- Multi-location preferredClinic groups and multi-state telehealth see the biggest impact
Clinic integrations
HealthieJane AppPractice BetterCharmHealthAthenahealthSimplePracticeIntakeQDrChronoand more
Frequently Asked Questions
How quickly will I see results?
Most clinics see their first booked appointments within 7 days of launch. We prioritize your highest-value lapsed patients first, so early results come fast.
What size clinic is this for?
StickRate works best for longevity, hormone therapy, and telehealth clinics with 500+ lapsed patients and $150+ average visit values. Multi-location groups see the biggest impact.
How does pricing work?
Guaranteed 5x ROI in your first 30 days. You commit $1,000 to start the pilot, refunded in full if we don't hit 5x in 30 days. After that, you pay 20% of net recovered revenue, billed weekly. We use our own trained agents, so the cost risk lives with us. You only ever pay on revenue we actually recover.
What's the $1,000 commitment for?
Seriousness, not setup. Connecting to your CRM, training agents on your brand voice, and building the campaign takes real work. The $1,000 makes sure both sides are committed to the 30 days. If we don't deliver 5x your fees in those first 30 days, you get the $1,000 back. It's not a setup fee, not a retainer, and there are no other upfront costs.
What counts as 'recovered revenue'?
Only revenue from lapsed patients we contact who book inside the attribution window. Normal repeat bookings from active patients, refunds, no-shows, and revenue from your existing active patients are all excluded. We track every call and every booking so there's full transparency.
Who makes the calls?
Trained, dedicated human agents. Not bots, not robocalls, not automated dialers. Real people who learn your clinic and speak to your patients with care and professionalism.
What channels do you use?
We focus on what works best: real phone calls from trained agents. A personal phone call has dramatically higher conversion rates than emails or texts for re-engaging lapsed patients.
Are the calls recorded?
Yes. Every single call is recorded and available for your review. Full transparency is a core part of how we operate.
What clinic systems do you integrate with?
We integrate with Healthie, Jane App, Practice Better, CharmHealth, Athenahealth, SimplePractice, IntakeQ, DrChrono, and more. If you use a different system, we can likely work with it. Just ask.
What types of campaigns do you run?
Our core campaigns include lapsed patient reactivation, protocol restart, birthday outreach, refer-a-friend, membership win-back, VIP re-engagement, and seasonal campaigns. Every campaign is customized to your clinic.
Is there a long-term contract?
No lock-in is required. You start with a 30-day pilot ($1,000 commitment, refunded if we don't hit 5x ROI). After that, you're billed weekly on revenue we actually recover, and you can adjust month to month.
Is this compliant with calling regulations?
Absolutely. We're fully TCPA and DNC compliant. Proper consent, proper timing, proper documentation. If a patient requests to opt out, we honor it immediately. Scripts stay non-clinical: we never discuss diagnoses or treatment details on the call.
There's hidden revenue in your patient list. Let's find it.
$1,000 to start a 30-day pilot. Guaranteed 5x ROI, or you get the $1,000 back. We get paid on what we recover, billed weekly.