Connect Your Data
Connect your clinic software or upload a lapsed-patient export. We identify who is most likely to come back.
For telehealth clinics, virtual HRT, and multi-state digital practices
Most lapsed telehealth patients didn't switch clinics. They just never got rebooked.
Trained human agents call your inactive virtual patients and put them back on the calendar. Guaranteed 5x ROI in 30 days, or your $1,000 commitment back. Performance-priced, paid only on recovered revenue.
25 to 40%
Lapsed-Patient Reactivation
$0
Upfront Cost
7 Days
To First Reactivated Visits
4x to 5x
Clinic ROI
How It Works
Three simple steps. No software to learn. No AI. Just results.
We Build Your Campaigns
Lapsed callbacks, protocol restart, membership win-back. Tailored scripts, smart timing, human review.
Real People Make Real Calls
Trained agents pick up the phone. Every call recorded. Patients rebook, renew, or restart care.
Campaigns That Refill the Schedule
Silent After First Visit
Patients who completed intake or a first consult and never scheduled the follow-up. Agents surface the friction and rebook them into the right slot.
Subscription Pause Recovery
Paused or cancelled virtual memberships and refill subscriptions. Agents restart the relationship before the patient is fully gone.
Cross-State Transfer Recovery
A patient who moved, changed insurance, or dropped out of a licensed state often disappears. We identify transfer profiles and place them back with a licensed provider where we can.
Year-End Benefits Push
Time-boxed outreach when HSAs, FSAs, and annual visits reset. Agents reach dormant patients while the calendar still matters.
We're a Profit Center, Not a Cost
Guaranteed 5x ROI in your first 30 days. $1,000 commitment to start, refunded in full if we don't hit it.
30-day pilot
The offer
Guaranteed
5x ROI
For every $1 in fees, we recover $5 for you
$1,000 commitment fee · refunded if 5x isn't hit in 30 days
20% of net recovered revenue · weekly billing
- $1,000 to start, refunded if we don't hit 5x
- You keep 80% of every recovered dollar
- Weekly billing on actual recovered revenue
- First reactivated bookings inside 7 days
Frequently Asked Questions
Can you work across multiple licensed states?
Yes. We segment by location and only book into states and providers you designate. Routing stays inside your existing coverage map.
We already send automated win-back emails. Why call?
Email and SMS recover a sliver of a lapsed list. A trained human on the phone recovers the rest, and every call is recorded so you can hear it.
How quickly will I see results?
Most clinics see their first booked appointments within 7 days of launch. We prioritize your highest-value lapsed patients first, so early results come fast.
What size clinic is this for?
StickRate works best for longevity, hormone therapy, and telehealth clinics with 500+ lapsed patients and $150+ average visit values. Multi-location groups see the biggest impact.
How does pricing work?
Guaranteed 5x ROI in your first 30 days. You commit $1,000 to start the pilot, refunded in full if we don't hit 5x in 30 days. After that, you pay 20% of net recovered revenue, billed weekly. We use our own trained agents, so the cost risk lives with us. You only ever pay on revenue we actually recover.
What's the $1,000 commitment for?
Seriousness, not setup. Connecting to your CRM, training agents on your brand voice, and building the campaign takes real work. The $1,000 makes sure both sides are committed to the 30 days. If we don't deliver 5x your fees in those first 30 days, you get the $1,000 back. It's not a setup fee, not a retainer, and there are no other upfront costs.
What counts as 'recovered revenue'?
Only revenue from lapsed patients we contact who book inside the attribution window. Normal repeat bookings from active patients, refunds, no-shows, and revenue from your existing active patients are all excluded. We track every call and every booking so there's full transparency.
Who makes the calls?
Trained, dedicated human agents. Not bots, not robocalls, not automated dialers. Real people who learn your clinic and speak to your patients with care and professionalism.
There's hidden revenue in your patient list. Let's find it.
Stop chasing strangers with ads. Bring back the patients who already trust your clinic.
Same 5x guarantee. Same $1,000 refundable pilot.